Shipping policy

Delivery Time

We deliver orders across Pakistan within 3–5 business days. Delivery times may vary slightly depending on your location, public holidays, or unforeseen courier delays.

Shipping Coverage

We currently deliver to cities and towns throughout Pakistan.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for all eligible orders across Pakistan. Payment is collected when your order is delivered.

Order Processing

Orders are typically processed within 24 hours of confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

Returns & Refunds

Your satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Eligible Returns

You may request a return or replacement if:

  • You received the wrong product.

  • Your product arrived damaged or defective.

  • The item is significantly different from what you ordered.

To be eligible, the product must be unused, in its original packaging, and the issue should be reported within 7 days of delivery.

Returning Your Product

If your return request is approved, you'll be asked to send the product back to our designated return address.

To help us keep our product prices affordable and continue offering fast nationwide delivery, customers are responsible for the shipping cost of returning the product. We recommend using a reliable courier service and retaining the shipment receipt until your return has been successfully processed.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used skincare products.

  • Products damaged due to misuse or improper storage.

  • Change of mind after opening or using the product.

Refund Process

Once we receive and inspect the returned product, we'll notify you of the status of your request. If approved, your refund or replacement will be processed as quickly as possible.

Refunds, where applicable, will be issued using a mutually agreed method.

Money-Back Guarantee

We stand behind the authenticity and quality of our products. If your claim qualifies under our return policy, we'll gladly arrange a replacement or refund.

Need Help?

If you have any questions about your order, shipping, or a return request, please contact our customer support team. We're always happy to assist and ensure you have a smooth shopping experience with Belvee.

Thank you for choosing Belvee!